Privacy policy

Introduction

At HydrateThePeople (“HTP,” “we,” “our,” or “us”), we are committed to protecting your privacy. We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and handle your personal information, so you can trust us to manage your data responsibly.

How and when do we collect your information?

We collect personal information from various individuals, including customers, suppliers, contractors, and job applicants, for a range of business purposes. This section details the types of information we collect and how we typically gather it.

The personal information we collect depends on the situation and may include:

  • Contact details: Name, email, phone number, date of birth, postal address.

  • Lifestyle information: Age and personal preferences.

  • Recruitment information: Details provided during the application process.

  • Website usage data: IP addresses, visit dates and times.

  • Health information: With your consent, details about your medical history or medication use.

We usually collect this information:

  • Through our websites, such as via the "Contact Us" form.

  • When you contact our customer service team with inquiries or complaints.

  • When you participate in HTP promotions or market research.

  • When you make a purchase on our website.

  • When you apply for a job with HTP.

  • From third-party service providers.

We will only collect, hold, use, or disclose your sensitive information (like health information) with your explicit consent, unless the law requires otherwise.

If you choose not to provide the requested information, we may be unable to fulfill your request, such as processing your order or evaluating your job application.

Whenever possible, we will collect your personal information directly from you. If we receive information about you from another source (like a supplier), we will take reasonable steps to inform you about the collection and the circumstances involved.

How we use your information

HTP collects, holds, uses, and discloses your personal information mainly to:

  • Ensure customer satisfaction with our products.

  • Provide excellent customer service.

  • Respond to inquiries about our products or services.

  • Obtain products and services from our suppliers.

  • Manage warranty claims.

  • Enforce agreements with you.

  • Process and assess job applications.

  • Conduct research, surveys, and statistical analysis.

We will not share, sell, rent, or disclose your personal information outside of HTP, except as required by law or with your consent. We implement reasonable security measures to protect your information, including passwords, secure storage, internal policies, and firewalls.

In the course of our business, we may share your information within our company and with service providers. We will not routinely disclose your personal information to other organizations unless:

  • Required by law.

  • Necessary to provide a product or service you've requested.

  • Necessary to protect the rights, property, or safety of our customers, the public, or HTP.

  • Our business assets are transferred to another company.

  • You have given us your consent.

Information collected through our websites

You are not required to provide personal information to browse our websites. However, if you choose to receive updates or use features that require registration, we will collect the information you provide to fulfill your request.

To process your requests, we may share your name, email, and address with fulfillment or distribution partners.

We may also collect information when you participate in online promotions, as described in the "Consumer Promotions and Market Research" section.

Cookies

Our websites may use cookies, which are small files stored on your computer. Cookies help us understand if you've visited our site before and identify your interests. They do not collect personal information or provide us with a way to contact you.

Links

On occasion our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and you should review their privacy policies. 

Information collected through our Consumer Advisory Service

When you contact our customer service team, we will use your details to respond to your inquiry or complaint. This may involve providing information, sending product replacements, or following up with you. We may also use this information to track complaints about our products and for internal improvement purposes.

Your customer service information is stored in a database. For escalated complaints, your information may be de-identified and shared with our manufacturing facilities or external laboratories to investigate manufacturing issues.

Information collected through Consumer Promotions and Market Research

We will use information you provide through promotions, surveys, and website forms to provide you with incentives, prizes, samples, and related information. This information may be stored in databases, spreadsheets, or hard copies for future marketing, research, and product development purposes. You can opt out of receiving marketing communications by using the unsubscribe option or contacting us.

Information collected through Employment Applications

We collect resumes, references, and qualifications from job applicants. This information is stored in our Human Resources department and may be shared with recruitment agencies or contractors assisting with the hiring process.

We use application information to match candidates with available positions, contact candidates for interviews, and check references. If your application is unsuccessful, we will notify you and destroy or de-identify your application. We may retain your application for future opportunities.

Service providers

We may share your personal information within HTP and with external service providers, such as fulfillment companies and advertising agencies. We require these organizations to protect your information.

Disclosure of information outside of Australia

Your personal information may be disclosed to recipients in other countries, including Australia, New Zealand, and the USA. While these countries may have different privacy laws, we are committed to protecting your information and complying with relevant cross-border data transfer regulations.

Security of your personal information

We take reasonable steps to secure your information and keep it accurate, up-to-date, and complete. Our employees and data processors are required to maintain the confidentiality of your information.

Accessing and correcting your information

You can request to access, correct, update, or remove your personal information. We may charge a small fee for providing access. If you believe your information is inaccurate, please contact us to request a correction. We will take reasonable steps to delete your information unless we need to retain it for legal reasons.

To access, correct, or update your information, please contact us using the details below.

Privacy complaints

If you have any questions about this Privacy Policy or a complaint about how we handle your information, please contact us using the details below.

We will typically request that you submit your complaint in writing. We will investigate and respond to your written complaint within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with the appropriate regulatory authority.

HydrateThePeople contact details

HydrateThePeople PTY

Privacy Team 

12 Lisle Street, Claremont 6010

Email: admin@hydratethepeople.com.au


Changes to this policy

We will use your information according to the Privacy Policy in effect when it was collected. If we make significant changes to this policy, we will notify you through our website or email, and we will obtain your consent if required by law.